Privacy Policy

Overview

Onyx Digital Studio, LLC ("Studio," "we," "us," or "our") respects your privacy. This Privacy Policy explains what information we collect, how we use it, and your rights regarding your personal data when you visit onyxdigitalstudio.com or engage our services.

By using our website or services, you agree to the practices described in this policy.

Information We Collect

We collect information in the following ways:

Information you provide directly:

• Name, email address, and business name submitted via our intake form or contact inquiries
• Project details, preferences, and files you share with us during a project
• Payment information processed through third-party payment processors (we do not store card details)

Information collected automatically:

• Browser type, device type, and operating system
• Pages visited, time spent on site, and referring URLs
• IP address (anonymized where possible)

How We Use Your Information

We use the information we collect to:

• Respond to inquiries and deliver our web design services
• Communicate project updates, invoices, and deliverables
• Improve our website and service offerings
• Comply with legal obligations

We do not sell, rent, or trade your personal information to any third party for marketing purposes.

Third-Party Services

We use the following third-party services that may collect or process data on our behalf:

• Netlify — website hosting and form submissions
• Google Workspace — email communication
• Payment processors — invoicing and payment collection

Each of these services has its own privacy policy. We encourage you to review them. We are not responsible for the privacy practices of third-party services.

Cookies

Our website may use cookies or similar technologies to improve your browsing experience. These may include:

• Essential cookies necessary for the site to function
• Analytics cookies to understand how visitors use the site

You can control cookies through your browser settings. Disabling cookies may affect certain functionality of the site.

Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, complete active projects, or comply with legal requirements. Client project files and communications are typically retained for up to three (3) years following project completion.

Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal data
• Opt out of marketing communications at any time

To exercise any of these rights, contact us at hello@onyxdigitalstudio.com.

Children's Privacy

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected such information, please contact us and we will promptly delete it.

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the "Last Updated" date at the top of this page. Continued use of our website or services after changes are posted constitutes your acceptance of the updated policy.

Contact

Questions about this Privacy Policy? Reach us at:

Onyx Digital Studio, LLC
hello@onyxdigitalstudio.com
Charlotte, North Carolina